Neil Matthews

Blog

  • Centralize communication

    Centralize communication

    In this video I going to suggest that you centralize all of your customer support channels into a single shared inbox.

    Imagine your have a series of communication channels, it feels like an octopus’ tentacles how do you manage:

    social media

    • email
    • social media
    • live chat
    • slack
    • the list goes on.

    Bring all of those channels into one place for a better customer support experience.

    If you need help with customer support on your store click on apply and get in touch

    Photo by Chengting Xie on Unsplash

  • Centralize communication

    Centralize communication

    In this video I going to suggest that you centralize all of your customer support channels into a single shared inbox.

    Imagine your have a series of communication channels, it feels like an octopus’ tentacles how do you manage:

    social media

    • email
    • social media
    • live chat
    • slack
    • the list goes on.

    Bring all of those channels into one place for a better customer support experience.

    If you need help with customer support on your store click on apply and get in touch

    Photo by Chengting Xie on Unsplash

  • One More Post

    One More Post

    Nulla varius consequat magna, id molestie ipsum volutpat quis. Suspendisse consectetur fringilla suctus. Pellentesque ipsum erat, facilisis ut venenatis eu, sodales vel dolor. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Morbi sagittis, sem quis lacinia faucibus, orci ipsum gravida tortor, vel interdum mi sapien ut justo. Nulla varius consequat magna, id molestie ipsum volutpat quis. Suspendisse consectetur fringilla suctus. Pellentesque ipsum erat, facilisis ut venenatis eu, sodales vel dolor.

    Lorem ipsum dolor sit amet, consectetur adipiscing elit. Morbi sagittis, sem quis lacinia faucibus, orci ipsum gravida tortor, vel interdum mi sapien ut justo. Nulla varius consequat magna, id molestie ipsum volutpat quis. Suspendisse consectetur fringilla suctus. Pellentesque ipsum erat, facilisis ut venenatis eu, sodales vel dolor.

    Donec id placerat lacus. In tortor nisl, venenatis faucibus augue sit amet, rhoncus dapibus purus. Cras sed viverra dui, sit amet lobortis neque. Vivamus malesuada, nisi eu lobortis maximus, velit tellus eleifend libero, at condimentum leo ante non tellus. Nam tincidunt nulla quis erat ultrices facilisis. Etiam id convallis diam. Interdum et malesuada fames ac ante ipsum primis in faucibus. Quisque placerat libero lacus, eget sodales lectus finibus tristique. Nunc ac semper ligula. Proin vitae pretium mi, sed egestas mi. In hac habitasse platea dictumst. In dapibus iaculis magna vel iaculis. Vivamus vel lorem odio. Fusce pharetra sit amet tellus quis laoreet. Nulla nec elit urna. Praesent dignissim aliquet turpis, eu iaculis turpis gravida id. Vestibulum tincidunt tortor vitae sapien iaculis convallis. Proin porta mauris id mollis lacinia. Cras et ante rhoncus, semper ligula eu, facilisis eros. Proin lobortis sem vel massa ullamcorper, quis vestibulum nisl malesuada. In semper fringilla ligula in gravida. Praesent vitae mi non risus convallis venenatis eu in diam.

    Curabitur in malesuada lacus. Donec pharetra eget est ut bibendum. Mauris vitae justo urna. Etiam consequat eros sed massa pretium, eu laoreet odio vehicula. Aliquam tempor bibendum blandit. Aliquam massa turpis, hendrerit nec ornare non, congue vitae metus. Donec congue arcu at ornare finibus. Nunc diam metus, imperdiet a neque at, pharetra egestas odio. Sed dapibus pellentesque elit, eu commodo lacus rhoncus ac. Nulla blandit risus in leo convallis placerat vitae ac elit. Curabitur eu dignissim nunc. Etiam lacinia erat sed sapien ornare malesuada.

  • WordPress Care Plans: Client Love Exception Reports

    WordPress Care Plans: Client Love Exception Reports

    In my latest video post about the business of running a WordPress care plan I talk about exception reports and why you should formalise them to keep your clients in the loop if anything breaks on their sites.

    Free Course

    If you would like to learn more about WordPress maintenance plans check out my free course “Why All WordPress Developers Should Have A Care Plan”.

    NeilMatthews.com/free-course

    Wrap UP – WordPress Care Plans: Client Love Exception Reports

    I’ll be creating more videos like this on the “business of WordPress”  and in particular how to build a WordPress care plan business why not subscribe to my Youtube channel.

    Photo by Jonas Jacobsson on Unsplash

  • WordPress Maintenance Plans: The Profit Is In The Automation

    WordPress Maintenance Plans: The Profit Is In The Automation

    In this video post WordPress Maintenance Plans: The Profit Is In The Automation, I want to talk about using tools to automate your WordPress maintenance plan, and how those automations should be looked at as an asset not a cost

    Automating your WordPress maintenance plan will boost your bottom line

    Free Course

    If you would like to learn more about WordPress maintenance plans check out my free course “Why All WordPress Developers Should Have A Care Plan”.

    NeilMatthews.com/free-course

    Wrap UP – WordPress Maintenance Plans: The Profit Is In The Automation

    I’ll be creating more videos like this on the “business of WordPress” why not smash that like button and subscribe as the kids say.

    Photo by rupixen.com on Unsplash

  • WordPress Care Plans: When Is The Best Time To Sell A Care Plan

    WordPress Care Plans: When Is The Best Time To Sell A Care Plan

    One of the challenges of offering WordPress care plans is when to bring up the subject with your care plan withe your clients

    Free Course

    To signup for the free course mentioned click the link below:

    https://dev.neilmatthews.com/free-course

    Wrap Up – WordPress Care Plans: When Is The Best Time To Sell A Care Plan

    TLDR or TLDNW after a successful project is completed

    Photo by Steve Johnson on Unsplash

  • Reduce Checkout Friction By Reducing Fields

    Reduce Checkout Friction By Reducing Fields

    How To Add Code Snippets

    Here’s a link to my other post about adding code snippets

    // Hook in
    add_filter( 'woocommerce_checkout_fields' , 'wooace_custom_override_checkout_fields' );
    
    // Our hooked in function - $fields is passed via the filter!
    function wooace_custom_override_checkout_fields( $fields ) {
    
    	unset($fields['billing']['billing_company']);
    	unset($fields['billing']['billing_phone']);
    	unset($fields['order']['order_comments']);
    
    
         return $fields;
    }
    
    // Removes Order Notes Title - Additional Information & Notes Field
    add_filter( 'woocommerce_enable_order_notes_field', '__return_false', 9999 );
    

    WooCommerce Checkout Fields

    • Billing
      • billing_first_name
      • billing_last_name
      • billing_company
      • billing_address_1
      • billing_address_2
      • billing_city
      • billing_postcode
      • billing_country
      • billing_state
      • billing_email
      • billing_phone
    • Shipping
      • shipping_first_name
      • shipping_last_name
      • shipping_company
      • shipping_address_1
      • shipping_address_2
      • shipping_city
      • shipping_postcode
      • shipping_country
      • shipping_state
    • Account
      • account_username
      • account_password
      • account_password-2
    • Order
      • order_comments
    https://docs.woocommerce.com/document/tutorial-customising-checkout-fields-using-actions-and-filters/

    15 Day Free Trial Of Woo Ace Support

    Why not take a 15 day free trial of Woo Ace and we will reduce friction on your checkout for you.

  • Reduce Checkout Friction By Reducing Fields

    Reduce Checkout Friction By Reducing Fields

    How To Add Code Snippets

    Here’s a link to my other post about adding code snippets

    // Hook in
    add_filter( 'woocommerce_checkout_fields' , 'wooace_custom_override_checkout_fields' );
    
    // Our hooked in function - $fields is passed via the filter!
    function wooace_custom_override_checkout_fields( $fields ) {
    
    	unset($fields['billing']['billing_company']);
    	unset($fields['billing']['billing_phone']);
    	unset($fields['order']['order_comments']);
    
    
         return $fields;
    }
    
    // Removes Order Notes Title - Additional Information & Notes Field
    add_filter( 'woocommerce_enable_order_notes_field', '__return_false', 9999 );
    

    WooCommerce Checkout Fields

    • Billing
      • billing_first_name
      • billing_last_name
      • billing_company
      • billing_address_1
      • billing_address_2
      • billing_city
      • billing_postcode
      • billing_country
      • billing_state
      • billing_email
      • billing_phone
    • Shipping
      • shipping_first_name
      • shipping_last_name
      • shipping_company
      • shipping_address_1
      • shipping_address_2
      • shipping_city
      • shipping_postcode
      • shipping_country
      • shipping_state
    • Account
      • account_username
      • account_password
      • account_password-2
    • Order
      • order_comments
    https://docs.woocommerce.com/document/tutorial-customising-checkout-fields-using-actions-and-filters/

    15 Day Free Trial Of Woo Ace Support

    Why not take a 15 day free trial of Woo Ace and we will reduce friction on your checkout for you.

  • How To Add WordPress Code Snippets The Easy Way

    How To Add WordPress Code Snippets The Easy Way

    In this video post I want to show you how to add code snippets the easy way to your WordPress site.

    You’ve probably seen recommendations to add code to your functions.php file to fix an errors on your site, to add functionality or to make a change of some sort.

    You will be presented with a wall of php code and you are told to add this to your functions.php file.  All well and good if you are a developer but what if you are not that technical and don’t want to mess with code files.

    There are some issues with “simply adding code to functions.php”, here is what you need to be aware of:

    • If there are errors in the code, you can crash your site.
    • When you change your theme the code also needs to be migrated.
    • A site with lots of snippets can become a pain to manage and remember what each piece of code does

    Video Demo – How To Add WordPress Code Snippets The Easy Way

    In this demo I’ll show you how to use this plugin to add code

    The Plugin

    Here’s a link to the plugin I used
    https://en-gb.wordpress.org/plugins/code-snippets/

    The Code Snippet

    And if you want to change your add to cart button to buy now, here is the code.
    // To change add to cart text on single product page add_filter( 'woocommerce_product_single_add_to_cart_text', 'woocommerce_custom_single_add_to_cart_text' ); function woocommerce_custom_single_add_to_cart_text() { return __( 'Buy Now', 'woocommerce' ); }

    Wrap Up – How To Add WordPress Code Snippets The Easy Way

    To wrap up this plugin is great when you are developing a site and need to manage lots of custom code, and not have it break your site during testing.

    A highly customised site with lots of snippets can become messy when a few months later you cannot remember what each piece of code does, so descriptions and tagging make things much easier to maintain.

    If you are still not happy adding custom code to your WordPress site you can always hire me to do it for you.

    Photo by Alexander Sinn on Unsplash

  • How To Add WordPress Code Snippets The Easy Way

    How To Add WordPress Code Snippets The Easy Way

    In this video post I want to show you how to add code snippets the easy way to your WordPress site.

    You’ve probably seen recommendations to add code to your functions.php file to fix an errors on your site, to add functionality or to make a change of some sort.

    You will be presented with a wall of php code and you are told to add this to your functions.php file.  All well and good if you are a developer but what if you are not that technical and don’t want to mess with code files.

    There are some issues with “simply adding code to functions.php”, here is what you need to be aware of:

    • If there are errors in the code, you can crash your site.
    • When you change your theme the code also needs to be migrated.
    • A site with lots of snippets can become a pain to manage and remember what each piece of code does

    Video Demo – How To Add WordPress Code Snippets The Easy Way

    In this demo I’ll show you how to use this plugin to add code

    The Plugin

    Here’s a link to the plugin I used
    https://en-gb.wordpress.org/plugins/code-snippets/

    The Code Snippet

    And if you want to change your add to cart button to buy now, here is the code.
    // To change add to cart text on single product page add_filter( 'woocommerce_product_single_add_to_cart_text', 'woocommerce_custom_single_add_to_cart_text' ); function woocommerce_custom_single_add_to_cart_text() { return __( 'Buy Now', 'woocommerce' ); }

    Wrap Up – How To Add WordPress Code Snippets The Easy Way

    To wrap up this plugin is great when you are developing a site and need to manage lots of custom code, and not have it break your site during testing.

    A highly customised site with lots of snippets can become messy when a few months later you cannot remember what each piece of code does, so descriptions and tagging make things much easier to maintain.

    If you are still not happy adding custom code to your WordPress site you can always hire me to do it for you.

    Photo by Alexander Sinn on Unsplash