Introduction – How We Monitor your store for uptime
One of the features of our WooCommerce Webmaster plans is monitoring for uptime and security issues.
In this post I want to explain how we do that and how we react and create an exception report if/when your store goes down.
What Is Uptime Montioring
Uptime monitoring is the process of checking your store for availability, is it up and available for customers to place orders?
How We Monitor Uptime
We use Manage WP for our client work. Part of this Software as a service solution, is uptime monitoring, it in turn uses the uptime robot API.
Our monitoring is automated, we ping your site every few minutes to make sure it is up and available, if it’s not, an alert is raised and a ticket is created in our helpdesk. Your WooAce developers will then proactively react and get your site back online ASAP.
We do two types of monitoring HTTP return codes and content, let me explain the two types of monitoring.
HTTP Return Codes
We ping your site and expect a 200 ok code to be returned, if we get error code such as 500, 503 or anything that suggests an error, this will generate an alert on our helpdesk.
Keyword Monitoring
We also monitor the content of your site, there are time when you site can be up and return 200 okay but it is displaying an error message. We check your site for a known piece of content, if that is not there, then your site is probably down and not serving your content correctly, this will generate an alert on our helpdesk.
Reaction Timing
When a site is marked as down we give it a little bit of leeway, sites often go down for a short period of time and come back up on their own, for example if there is an issue with hosting or the database times out. The site will come back on it’s own so we don’t need to intervene.
So we have a notification delay. We check the site every five minutes for uptime, if the site goes down, we have a notification delay of another 5 minutes, if the site is not back up an alert is raised and we jump in.
Exception Reports
When we get an alert in our helpdesk we look into is and make an assessment of the work to be done, if the site is back up we will close the alert, if it is really down we raise an exception report and let you know the situation, we will tell you what is happening and how we plan to fix things.
Once we have the site back online we’ll update you again and close the exception report.
Wrap Up – How We Monitor your store for uptime
As part of our WooCommerce webmaster plans we monitor for uptime, and fix any issues we see, why not sign up for a 15 day free trial of our WooCommerce support plans and have us act as your WooCommerce webmaster.
